Reach out to us
Need help? Our team is ready to assist with account-related issues, technical concerns, bonus queries or general feedback. Contact customer support for quick answers, use the general enquiries channel for account and payment questions, or reach affiliates for partner requests. We aim to respond promptly and guide you through verification, deposits, withdrawals or gameplay problems via convenient channels. If you prefer phone support, our agents can walk you through any issue. You can also raise feedback about promotions and site features.
| Department | Contact |
|---|---|
| Customer support (live chat, email, account, verification; usual reply under 24 hours) | [email protected] |
| General enquiries (payments, billing and account info) | [email protected] |
| Affiliate enquiries (partnerships & promotions) | [email protected] |
| Phone (English support) | +44 20 7946 0523 |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or matters that require documents or explanations. To avoid delays, please include a clear subject line, a concise description of your issue, and up-to-date contact details. Attach any relevant files, such as ID or screenshots, so our team can investigate and respond promptly.
Submit your enquiry
Name <label for="email" style="font-size:14px;color:#111;">Email</label><input id="email" name="email" type="email" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"/><label for="message" style="font-size:14px;color:#111;">Message</label><textarea id="message" name="message" rows="5" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="padding:10px 14px;background:#0b6cff;color:#fff;border:none;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button>Response Time
Our support team aims to respond to most enquiries within one business day. For straightforward requests you’ll usually hear from us the same day; more complex cases - such as account verification or payment investigations - may take longer while we gather information. If a delay is expected we’ll update you with progress and an estimated timeline.
Feedback
At SciBet we welcome your feedback, ideas and suggestions to make the site better. Please tell us about bugs, content improvements or feature requests and we will review every message carefully. Your comments help shape updates, promotions and usability. If you prefer, mention Sci Bet features or pages that need attention so our team can prioritise fixes and improvements.